Privacy Policy

This Privacy Statement relates to the collection, use and disclosure of personal data, including special or sensitive personal data, by any member of the Standard Chartered Group (“we” or “our”). Personal Data is information relating to an individual (“you” or “your”).

Personal data comprises all the details we hold or collect about you, directly or indirectly, your transactions, transactions you effect, financial information, interactions and dealings with us, including information received from third parties, the public domain, collected through use of our website, cookies, and our electronic banking services.

We collect personal data which you voluntarily provide when visiting our website. We may also collect personal data collected through cookies and similar technology.

Some of the data we collect about you may be in the form of cookies. Details of these cookies and their purposes can be found in our Cookie policy.

When visiting our websites you may choose to provide personal data to us for a range of purposes, including (but not limited to):
  • Contacting us for information, either through an online form or through email
  • Enquiring about our range of products and services

Should you provide personal data when you visit our websites, we will use the data for the purposes above, for statistical analysis and for marketing.

Use of your personal data for marketing purposes include (but are not limited to):
  1. Conducting market research and surveys with the aim of improving our products and services;
  2. Promoting events, including competitions and lucky draws;
  3. Providing you with information on our products and services;
  4. Sending you newsletters, reports and relevant content

We process your Personal Data for these marketing purposes because it is in the interest of our business to do so with the intention of improving our products and services and generating business. However, we will not use any data you provide us on online forms for marketing purposes unless you register your consent on those forms. You also have the right to opt out of receiving marketing material at any time. Where you have asked us not to send you marketing material or other promotional or research material for which you have subscribed, we may need to retain a record that you have asked us not to do so to ensure that you do not receive anything further.

Any member of the bank, including our officers, employees, agents and advisers, may disclose your personal data to any of the following parties, located in any jurisdiction, for any of the purposes specified above:

  1. Any member of the Standard Chartered Group anywhere in the world, including any officer, employee, agent or director;
  2. Professional advisers (including insurers and legal advisers), third party service providers, agents or independent contractors providing services to support our business;
  3. Any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument;
  4. Any court, tribunal, regulator, enforcement agency or any other authority (including any authority investigating an offence) or their agents;
  5. Anyone we consider necessary in order to provide services to us.

Security
Personal Data may be transferred to, or stored at, a location outside of your country of residence, which may not provide the same statutory protections for your personal data. The security of your personal data is important to us. We have technical and organisational security measures in place to safeguard your personal data. When using external service providers, we require that they adhere to security standards mandated by us. We may do this through contractual provisions, including any required by a privacy regulator, and oversight of the service provider. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.

You should be aware that the Internet is not a secure form of communication and sending us any personal data over the Internet carries with it risks including the risk of access and interference by unauthorised third parties. Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in your country of residence.

Retention
We retain your personal data in line with our legal and regulatory obligations and for business and operational purposes. Please refer to our Cookie policy for retention periods of cookies.

Monitoring
To the extent permitted by law, we may record and monitor your electronic communications with us to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.

Your Rights
Subject to applicable law, regulations and/or banking industry guidelines, you may have the following rights:
  • Access
    To request a copy of the personal data processed in relation to you. We may be allowed by law to charge a fee for this.
  • Correction
    To request that we correct your personal data.
  • Erasure
    To ask us to delete your personal data, for example if we no longer have a valid reason to process it.
  • Object
    To object to how we process your personal data. This does not mean you can decide or choose how we process your personal data other than in relation to marketing.
  • Restriction
    To restrict how your personal data is processed in certain cases, such as when the accuracy of your Personal Data is contested.

Contacting Us
If you have any questions, concerns or complaints regarding this Statement or our processing of your Personal Data more generally, please contact us at:

For Singapore Citizens:
The Data Privacy Officer,
Standard Chartered Bank,
8 Marina Boulevard, #27-01
Marina Bay Financial Centre.
Singapore 018981
By Email: Singapore.Privacy@sc.com

For Non-Singapore citizens:
The Global Head of Privacy,
Standard Chartered Bank
1 Basinghall Avenue
London
EC2V 5DD
By Email: privacy@sc.com

Complaints
If you have a complaint in relation to the processing of your Personal Data and you are not happy with the way we deal with it, please contact the Global Head of Privacy referred to in the Contacting Us section above.
You also have the right to complain to the data protection authority, if one exists, in your country where there is a Standard Chartered Bank. Details can be provided by emailing privacy@sc.com

Changes to this Privacy Policy
This Privacy Policy may be updated from time to time and you are advised to visit this site regularly to check for any amendments. This policy was last updated on 01/11/2021.

Cookies
Please see our separate Cookie policy.

Linked Websites
Our Privacy Policy does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites which we do not operate or control.